pg500 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

Access to and use of the pg500 platform is strictly subject to the following eligibility requirements. By registering an account, you represent and warrant that all of the following conditions are met and remain continuously met throughout your use of the platform:

• You are a natural person and a resident of Indonesia, aged at least 21 years at the time of registration and at all times during your use of the platform.
• You are legally capable of entering into a binding contract under the laws applicable to you.
• You are not a resident of, and are not accessing the platform from, a Prohibited Jurisdiction.
• You are not an employee, director, officer, agent, or close family member of any employee of pg500 Group or any of its affiliated companies, software providers, or payment processors.
• You are not acting on behalf of, or in conjunction with, any third party in placing wagers on the platform.
• You have not previously been excluded, self-excluded, or had an account terminated by pg500 for violation of these Terms & Conditions.
• You are aware that online gambling may be restricted or prohibited in certain jurisdictions, and you accept sole responsibility for determining the legality of your use of the platform under the laws applicable to you.

Each eligible player may register one (1) Account on pg500. Registering multiple accounts — whether under the same or different personal details — constitutes a material breach of these Terms & Conditions and may result in permanent account termination and forfeiture of all balances.

When registering, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in Indonesia, valid email address, and a mobile phone number registered to your identity. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes.

pg500 conducts KYC verification as a mandatory step before processing any withdrawal. Documents that may be requested include a government-issued national identity card (KTP), passport, or driver's licence (SIM), together with a recent utility bill, bank statement, or equivalent proof of address. Failure to complete KYC verification within a reasonable timeframe may result in suspension of withdrawal privileges.

• One account per person, per household, per device, and per IP address.
• Account credentials (username and password) are personal and must not be shared with any third party.
• pg500 is not liable for any loss arising from unauthorised access to an Account that results from the Player's failure to keep credentials secure.
• Accounts registered with false, misleading, or incomplete information may be closed without notice and any balance forfeited.
• pg500 reserves the right to request additional verification documents at any stage of a Player's relationship with the platform.

All transactions on the pg500 platform are denominated in Indonesian Rupiah (IDR / Rp). pg500 supports deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and ShopeePay. Availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: Deposits are credited to a Player's Account balance upon confirmed receipt by pg500's payment processor. pg500 does not charge platform fees on deposits; however, your bank or e-wallet provider may apply its own transaction charges. The minimum deposit amount is Rp 10.000. Deposits must be made from a payment account registered in the Player's own name — third-party deposits are not permitted.

Withdrawals: Withdrawals may only be processed to a bank account or e-wallet registered in the same name as the pg500 Account. The minimum withdrawal amount is Rp 50.000. All withdrawals are subject to completion of KYC verification. pg500 targets a withdrawal processing time of under three (3) minutes for verified accounts during standard WIB (Western Indonesia Time, UTC+7) banking hours; processing times may extend during peak periods, public holidays including Idul Fitri, Nyepi, and Indonesian Independence Day (17 August), or in cases where additional verification is required.

• Withdrawals to a payment method different from the deposit method may require additional verification at pg500's discretion.
• pg500 reserves the right to delay any withdrawal pending fraud, money-laundering, or responsible gaming investigations.
• Any fees charged by a Player's bank or e-wallet provider in connection with a withdrawal are the Player's sole responsibility.
• Deposits and withdrawals using cryptocurrency are not currently supported on the pg500 platform.

pg500 offers a range of promotional bonuses, including welcome deposit matches, reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as the BRI Liga 1 season, the UEFA Champions League, Ramadhan, and Indonesian Independence Day. All bonuses are subject to the specific terms published on the relevant promotion page at the time of opt-in, which supplement and form part of these Terms & Conditions.

Unless a specific promotion states otherwise, the following general bonus terms apply to all pg500 promotions:

• Bonus Funds are subject to a minimum wagering requirement of 10x the bonus amount before they may be converted to withdrawable real-money funds.
• Wagering contributions vary by product: sportsbook bets at minimum odds of 1.50 contribute 100%; live casino games contribute 10%; slot games contribute 100%; togel lottery bets contribute 50%.
• Only one bonus may be active per Account at any time unless the promotion terms explicitly state otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements have been fully met.
• pg500 reserves the right to withdraw, modify, or cancel any bonus at any time if there is evidence of abuse, collusion, or exploitation of a promotion's terms.
• If a withdrawal is requested before the wagering requirements on active Bonus Funds are met, the outstanding Bonus Funds and associated winnings will be forfeited.
• Players who open an Account solely to exploit welcome bonuses, or who engage in patterns of wagering that suggest systematic bonus abuse, may have their Account suspended and any accrued winnings voided.

All wagers placed on pg500 are subject to the specific rules applicable to the product on which the wager is placed. In the event of any conflict between a product-specific rule and these Terms & Conditions, the product-specific rule shall prevail with respect to the disputed wager only.

• Sportsbook: Sportsbook markets — including bandar bola (local football market) formats, mix parlay (accumulator), and voor bola (Asian handicap) bets — are settled according to the rules published in the pg500 Sportsbook Terms, which form part of these Terms & Conditions.
• Live Casino: Live casino games are operated by third-party providers including Evolution Gaming and are subject to those providers' rules, which are displayed within the game interface. pg500 is not responsible for decisions made by live casino game hosts or dealers.
• Slots & RNG Games: All slot and random number generator (RNG) games use certified RNG software audited for fairness. The published Return to Player (RTP) figures represent theoretical long-run averages and are not a guarantee of individual session outcomes.
• Togel Lottery: Togel (Indonesia's traditional numbers lottery) draw results are sourced from authoritative third-party draw operators. pg500 is not responsible for delays or interruptions to draw schedules caused by those operators.
• pg500 reserves the right to void any wager placed as a result of a manifest error, including but not limited to a pricing error, a technical glitch, or an incorrectly displayed market line.
• Winnings from voided bets will be returned to the Player's Account balance. pg500 is not obligated to honour winnings arising from manifest errors.
• Any form of match-fixing, use of automated betting software (bots), arbitrage betting, or collusion with other players or third parties to exploit platform mechanics is strictly prohibited and will result in immediate account termination.

pg500 is committed to promoting responsible gaming and providing players with the tools they need to maintain control over their betting activity. Players can access deposit limits, loss limits, session time reminders, cool-off periods (temporary account suspensions of 24 hours to 6 weeks), and permanent self-exclusion at any time directly from their Account settings.

pg500 monitors account activity for patterns consistent with problem gambling behaviour and may, at its discretion, contact a Player directly or impose protective measures on an Account where such patterns are identified. Players who feel that gambling is becoming a problem are encouraged to use these tools immediately and to contact pg500 support for confidential assistance.

• All responsible gaming tool requests are processed within 24 hours. Self-exclusion requests are processed as a priority and take effect within one (1) hour of the request being confirmed.
• During any self-exclusion period, pg500 will use reasonable efforts to prevent the excluded Player from opening a new account. Circumventing a self-exclusion by registering a new account is a breach of these Terms & Conditions.
• pg500 does not extend credit and does not permit Players to wager funds they do not hold in their Account balance.

pg500 reserves the right to suspend, restrict, or permanently terminate any Account — and to withhold, void, or recover any balance or winnings — at its sole discretion, without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or fraudulent information during registration or KYC.
• Suspicion of fraud, money laundering, terrorist financing, or any other criminal activity in connection with the Account.
• Use of automated tools, scripts, bots, or any software designed to gain an unfair advantage over the platform or other players.
• Chargebacks, disputed transactions, or other payment irregularities initiated by the Player.
• Behaviour that is abusive, threatening, or harassing toward pg500 staff or other players.
• Opening an account while under a self-exclusion agreement.

Where an Account is terminated due to a Player's breach of these Terms & Conditions, pg500 reserves the right to withhold any remaining balance pending investigation. Any balance determined to be legitimately the Player's own deposited funds (net of bonuses and associated winnings) will be returned after the investigation is concluded, subject to applicable legal obligations.

A Player may voluntarily close their Account at any time by contacting pg500 customer support. Any remaining real-money balance will be refunded to the Player's verified payment method, subject to the completion of KYC verification and any outstanding wagering requirements on active Bonus Funds.

All content on the pg500 platform — including but not limited to the brand name, logo, platform design, software, game content, text, graphics, images, and data compilations — is the exclusive intellectual property of pg500 Group or is used under licence from its respective owners. All rights are reserved.

• You may not copy, reproduce, distribute, publish, display, upload, post, transmit, or modify any part of the pg500 platform without prior written consent from pg500 Group.
• You may not use the pg500 brand, logo, or any other platform content for commercial purposes without express written authorisation.
• Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, and Pocket Games Soft remains the intellectual property of those respective studios and is licensed to pg500 for the purpose of making it available to players on the platform.

To the fullest extent permitted by applicable law, pg500 Group, its directors, officers, employees, partners, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the pg500 platform, including but not limited to:

• Loss of funds resulting from gambling outcomes, including wagers lost on sportsbook markets, live casino games, slot titles, or togel lottery draws.
• Interruptions, delays, errors, or failures in platform availability caused by server downtime, scheduled maintenance, network outages, or events beyond pg500's reasonable control.
• Unauthorised access to your Account resulting from your failure to maintain the security of your login credentials.
• Actions or omissions of third-party payment processors, game providers, or telecommunications providers that affect your use of the platform.
• Any loss of opportunity, goodwill, reputation, or data arising in connection with your use of the platform.

Nothing in these Terms & Conditions shall limit pg500's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

pg500 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection, processing, storage, and use of your personal data as described in the Privacy Policy.

pg500 does not sell personal data to third parties. Data is shared only with trusted service providers — including KYC verification partners, payment processors, and fraud detection systems — where necessary to operate the platform and comply with applicable legal obligations.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction in which pg500 Group holds its international gaming licence.

In the event of a dispute between a Player and pg500, the Player should first contact pg500 customer support to seek an informal resolution. pg500 commits to responding to all formal complaints within five (5) business days. If the dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the courts or arbitration body designated by pg500 Group's licencing authority.

• Players in Indonesia acknowledge that online gambling regulation in Indonesia is subject to ongoing legislative development. Players accept sole responsibility for ensuring their use of the platform is consistent with applicable Indonesian law.
• These Terms & Conditions are written in English. In the event of any translation or interpretation discrepancy, the English-language version shall prevail.

pg500 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a change is material — for example, a change to deposit limits, wagering requirements, or eligibility criteria — pg500 will provide notice via the platform's announcement banner and/or by email to the address registered on the Player's Account, with a minimum of seven (7) days' notice before the change takes effect.

Minor amendments — such as corrections of typographical errors, clarifications of existing terms, or updates to reflect changes in payment method availability — may be made without prior notice and are effective immediately upon publication. The "Effective Date" displayed at the top of this page reflects the date of the most recent substantive revision.

Your continued use of the pg500 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must cease using the platform and request account closure before the effective date of the change.

If you have any questions about these Terms & Conditions, wish to raise a formal complaint, or need assistance with your Account, pg500's customer support team is available 24 hours a day, 7 days a week via the following channels:

• Live Chat: Available directly inside the pg500 platform after logging in. Average response time under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Response within 24 hours.
• WhatsApp: +62 811 0000 500 (plain text — not a clickable link). Indonesian-speaking agents available during WIB business hours.

All formal complaints must be submitted in writing via email and should include the Player's registered username, a description of the issue, the relevant transaction or game reference numbers where applicable, and the desired resolution. pg500 will acknowledge receipt of formal complaints within 24 hours and provide a substantive response within five (5) business days.